Administrative Services Unit Strategic Plan





Achieve financial flexibility that allows university leadership to respond to environmental conditions and prioritizes funding according to institutional mission and goals
  • Develop budgeting tools that allow for allocation of resources based on strategic initiatives
  • Create budget contingencies to respond to adverse revenue scenarios or emerging opportunities
  • Create a pay plan to reward and recognize performance and contribution to the university mission
  • Adjust institutional aid awards to more closely reflect practices of similar institutions


  • 3-5% of budget funds available each year for allocation to strategic initiatives or available to respond to mid-year needs
  • 20 -25% of faculty and staff salary increases determined by merit and goal attainment
  • Tuition discount rates reduced to 48% within 4 years
  • Unfunded amount of institutional aid reduced to 80% of total


Develop processes and procedures to improve the efficiency of operations while improving customer service
  • Review existing procedures, current workflows and available technology to identify low-cost or no-cost alternatives to improve on existing services.
  • Increased satisfaction with Administrative Services as measured by annual student and faculty/staff satisfaction surveys
Provide development opportunities for staff in Administrative Services to improve their skills and competencies
  • Increase availability of staff training opportunities
  • Encourage staff to take advantage of on-campus resources or low-cost training when available
  • Tie development opportunities to areas for improvement identified in performance evaluations
  • Increased job satisfaction as measured by annual satisfaction surveys
  • Increased job performance as measured by annual staff performance evaluations
  • Reduction in staff turnover rates
Improve the quality and timeliness of information reporting to support university decision-making 
  • Examine data requests and data needs from various audiences and ensure that data reporting meets those needs
  • Review existing databases and determine whether consolidation of data for reporting purposes is necessary and feasible


  • Feedback from various audiences indicates improved quality of available data
  • Feedback from various audiences indicates satisfaction with the timeliness of data availability
Maintain a healthy environment for work and study 
  • Expand wellness program offerings and educate faculty and staff regarding their benefits
  • Implement tobacco-free policies and procedures
  • Maintain or improve environmental conditions in and around campus facilities
  • Improve communication of environmental practices


  • Reduced health insurance claims and reduced sick time taken
  • Annual air quality testing indicates healthy indoor air quality
  • Increased adoption of energy and recycling practices


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